At Sefam Medical Ltd, we are committed to protecting your privacy and handling your personal data with transparency and care. This policy outlines how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR).
Who we are
Sefam Medical Ltd
17 & 18 Kirks Yard
Mere Road
Branston, Lincoln
LN4 2JD
Email: customerserviceuk@sefam-medical.com
We are the UK distributor of Sefam medical devices and software, providing support to patients, clinicians, and healthcare providers.
What personal data we collect
We may collect and process the following types of personal information:
- Technical data (e.g. IP address, browser type, cookies)
- Your name and contact details (e.g. email, phone number)
- Details submitted via forms (e.g. product enquiries or demo requests)
- Health-related information, if provided in a professional or clinical context
How we collect your data
We collect personal data in the following ways:
- When you interact with our website (via cookies and analytics tools)
- When you fill in our contact form or send us an email
- When you sign up to receive information or updates
How we use your data
We use your information for the following purposes:
- To respond to your enquiries or support requests
- To provide product or clinical information
- To process and manage product orders (if applicable)
- To improve our website and user experience
- For legal or regulatory purposes, if required
We will never sell your data to third parties.
Lawful basis for processing
We process your personal data under one or more of the following lawful bases:
- Your consent (e.g. when you request information)
- Performance of a contract (e.g. product enquiries or follow-ups)
- Legitimate interests (e.g. maintaining customer service standards)
- Legal obligation (e.g. regulatory compliance)
How we store and protect your data
Your data is stored securely and only accessible to authorised personnel. We use secure systems and procedures to prevent unauthorised access, loss, or misuse of data.
Data is stored within the UK or EEA, and we do not transfer personal data outside of these areas unless safeguards are in place.
Your rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of incorrect or incomplete data
- Request erasure of your data (where applicable)
- Object to or restrict certain types of processing
- Withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us at:
📧 customerserviceuk@sefam-medical.com
Cookies and tracking
We use cookies to enhance your browsing experience and understand how visitors use our website. For more information, please see our [Cookie Policy].
Contact us
If you have any questions about this policy or how we use your data, contact us at:
📧 customerserviceuk@sefam-medical.com
📍 Sefam Medical Ltd, 17 & 18 Kirks Yard, Mere Road, Branston, Lincoln, LN4 2JD
If you are not satisfied with our response, you may also contact the UK’s Information Commissioner’s Office (ICO): https://ico.org.uk